The Saga Continues!
If you read my previous post, you will know what is going on.
If you haven’t, here’s the short version:
Friend ordered an item from Forbidden Planet in UK. Had order shipped to my house, as packages can’t be shipped to her residence. Package was not what she ordered – they had sent Simon Pegg’s autobiography instead. I decided to keep the book, because I’ve been thinking about buying it before this happened.
The Culprit.
So. I went ahead and placed an order with Forbidden Planet to pay for the Simon Pegg autibio, because I wanted to read it. As soon as I had my order confirmation number, I sent them an email.
This was an accidental shipment sent to my friend ( refer to transaction code 50055083 made with ___@frenziedsilence.com, already refunded to her). I was thinking about purchasing this book anyway, so we asked via her email transactions if I could just order it on the website. I was told that I could.
Please don’t send the book again! :)
Thanks, and have a great day.
-kathryn.
Two days pass. …They didn’t get my above email.
————————————————–
Your order number: 50063370
—————————————————
Thank you for your order.
A response is required before we can proceed.
—– 2184593 Nerd Do Well (Hardcover) x 1 (Queried – International Shipping – Awaiting confirmation)
The shipping charge for your entire order will be GBP £ 9.00
The total of your entire order including the shipping rate will be GBP £ 25.99………
Ouch. That shipping price is pretty high! Good thing I already have this book.
So I reply..
Please see transaction # 50055083 made with ___@frenziedsilence.com, already refunded to her. She had ordered an Ironside Dalek, but was sent the book by mistake.
-kathryn.
I guess I can see “since we already had it” as being somewhat confusing there.
The weekend passes. Today I receive another email.
Would you like to go ahead with the second book then or cancel the order? I do remember your original emails but the system would have automatically sent out a new request, hence numerous emails for you!
Very best and Kind Regards,
Mail Order Team
Forbidden Planet Mail Order
…*sigh*. LOL.
I just sent this back to them:
In order to read the book we were accidentally sent, I placed this order to pay for it on my own card. I’m not ordering a second book, just paying for the one that is currently sitting on my shelf, because I wish to read it without guilt. :)
I just wanted to let you know that you don’t have to send anything to me at all, just charge for the book (and hopefully not the spendy s&p since I already have it!)
-kathryn.
We will see if they understand when they get that message. I will try making it absolutely crystal clear if they don’t – after that, I may as well just tell them to cancel the order, and keep the book anyway.
Ahhhhh fun. If I had enough time left on my calling card, I’d just explain over the phone. ha!
Feeling: silly.
Posted 15 Nov 2010. Tagged amusement | books | shopping.
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